Reporting Emergencies (9-1-1)
IF YOU NEED IMMEDIATE ASSISTANCE - DIAL 9-1-1
If you’re not sure whether the situation is an emergency, officials recommend calling 911 and letting the call-taker determine whether you need emergency help. Please do NOT call City Hall, we cannot directly send police or fire assistance and help will be delayed. Emergency help is not available through the City Hall switchboard.
An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:
- A fire, a fire alarm sounding
- A crime
- A car crash, especially if someone is injured
- A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that may require immediate medical attention
When you call 911, be prepared to answer the call-taker’s questions, which may include:
- The location of the emergency, including the street address
- The phone number you are calling from
- The nature of the emergency
- Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person having a medical emergency
Remember, the call-taker’s questions are important to get the right kind of help to you quickly. Be prepared to follow any instructions the call-taker gives you. Many 911 centers can tell you exactly what to do to help in an emergency until help arrives, such as providing step-by-step instructions to aid someone who is choking or needs first aid or CPR. Finally, do not hang up until the call-taker instructs you to.
If you dial 911 by mistake, or if a child in your home dials 911 when no emergency exists, do not hang up—that could make 911 officials think that an emergency exists, and possibly send responders to your location. Instead, simply explain to the call-taker what happened.
9-1-1 Tips and Guidelines